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Dairy Automation Services

Automation is a big decision and in some cases and even bigger change. It’s not just the cost that needs to be weighed up but a confidence in understanding what you are buying and that there will be support available when you need it.

From choosing your approach to automation to making sure it is installed correctly and that you and your staff then know how to use it. Because no one situation is the same, flexibility and responsiveness underpin our Services & Support.

You can be confident that when you invest in Tru-Test MilkHub products and services you will be investing for value.

Our Services include installation, onsite training, helpline, on-farm support, customised reporting and WOF checks – all designed to make sure that you get the most out of you automation investment and that it’s good to go at the start of each season.

 

Installation

Installation of your selected module or full system is included in the purchase price and is carried out by our approved qualified installers. Any engineering and electrical work is quoted separately as this will vary from farm to farm.

 

Training

Once installed, our Trainer will provide in-shed training for you and your staff to get you up and running. We’ll show you how everything works with practical hands on training until you’re confident with what you’re doing.

With the MiHub Online Herd Management tool, we’ll make sure you can do the key tasks needed to manage your herd and review performance information online. We will then give you the tools to increase your knowledge and ability at your own pace.

We have an extensive online library of helpful how to videos and other useful supporting material that can be accessed at your convenience.

We also offer in-field refresher training sessions to help with staff change management. Training can be customised to meet your specific focus areas.

 

Support

Experienced technical support staff can be accessed by phone and email to answer any queries you may have with MiHub and/or your automation modules. They can also access your system and diagnose faults and/or identify maintenance requirements with any of your automation modules. If the problem can’t be sorted over the phone or internet, we’ll send a technician to your farm.

Technical support is presently available from 8am till 9pm five days a week. In time, we aim to increase after hours support to cater for seasonal demand.

Technical support lines are serviced from two sites in Wellington and Christchurch. The Christchurch-based frontline support team is staffed with personnel with strong agricultural and farming expertise and is the first contact point for information-management requests, to trouble-shoot or escalate requirements. The Wellington team has a dedicated focus on higher-level technical support.

Support can be accessed through 0508 645 5482.

 

Services

Additional services include pre season WOF checks to make sure your in-shed automation is working as it should before the start of each season.

We also offer customised reporting to suit your individual business requirements.

To access our range of Services & Support, simply call 0800 6455 482 and make a selection from the menu.

 

 

 

 

Got Any Questions?

Let's talk.

Phone 0800 TRU-TEST (878 837) or click here to find your local On-Farm Support Representative