Region:

New Zealand

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Technical Support

Tru-Test Weighing & EID Technical Support

Phone 0800 TRU-TEST (0800 878 837) to access our full range of Weighing & EID services and support, or contact your local Tru-Test On Farm Support Representative.

Support is available to troubleshoot any issues with your Tru-Test hardware. Our technical specialists can even remotely log into your PC to look at your weigh scale setup, provided the weigh scale is connected to the PC and you have internet access.

If the problem cannot be resolved over the phone or internet we’ll send a technician to your farm to help resolve it.

Because no one situation is the same, flexibility and responsiveness underpin our services and support. Find out more about our range of Weighing & EID Services to assist you on the journey and to make your data work for you.

 

 

Tru-Test Dairy Automation Technical Support

Phone 0800 TRU-TEST (0800 878 837) to access our full range of Dairy Automation services and support, or contact your local Tru-Test On Farm Support Representative

Experienced technical support staff can be accessed by phone and email to answer any queries you may have with MiHub. They can also access your system, diagnose faults and/or identify maintenance requirements with any of your automation modules.

If the problem cannot be resolved over the phone or internet we’ll send a technician to your farm to help resolve it.

Find out more about our range of Dairy Automation Services – including installation, onsite training, customised reporting and WOF checks – designed to ensure you get the most out of your automation investment and that it’s good to go at the start of each season.

 

Tru-Test Milk Cooling and Tanks Technical Support

Phone 0800 TRU-TEST (0800 878 837) to access our full range of Milk Cooling and Tank services and support, or contact your local Tru-Test On Farm Support Representative

We have a dedicated customer services support centre, your first point of contact for any dairy refrigeration concerns. If you require assistance with a breakdown, an underperforming refrigeration unit, or would like to discuss your chilling requirements from cow to tanker, call us.

Our experienced team work directly with our nationwide network of technicians to ensure your milk cooling issues are dealt with promptly and are resolved quickly. Our 0800 number is staffed from 7am till 9pm. We also have an answer phone service for calls outside these hours which is cleared at 7am the following morning.


 

Our Technical Support Team may ask you to download an app for your computer, so they can help solve your problem on screen.
Click on the logo to download this TeamViewer Quick Support app.