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Product Servicing & Warranty

Product Servicing

For all product servicing enquiries, please contact your local Distributor.

Weighing & EID Warranty Policy

Tru-Test Group’s warranty obligations for weighing and EID products manufactured by or for Tru-Test Limited (Tru-Test Group) are limited to the terms set out in this policy.


Warranty Coverage

Products manufactured by or for Tru-Test Group are warranted against faulty material and workmanship for a period from the date of purchase.

If a warranted defect occurs, return the product with proof of purchase to the place of purchase.

If Tru-Test Group receives a valid claim within the relevant Warranty Period, Tru-Test Group will, at its option:

  • repair the product at no charge, using new or refurbished replacement parts;
  • exchange the product with a product that is new or has functionality equivalent to the original product; or
  • refund the product's purchase price.


Exclusions and Limitations

This warranty applies only to genuine Tru-Test Group products manufactured by or for Tru-Test Group.

No responsibility is accepted for any accident or damage caused subsequent to any tampering with or modification to or misuse of this product, including (but not limited to) alterations made by anyone other than Tru-Test Group or its agents.

To the maximum extent permitted by law, this warranty is exclusive, personal to you and in lieu of all other warranties, representations or conditions relating to this product (whether express or implied and whenever arising) whether originating by statute, law, trade, custom or otherwise.

The product warranty is only valid in the original country of purchase. Any claims made in another country may incur full repair costs at the owner’s expense.


Obtaining service under this policy

For details on who to contact for repairs or replacements, refer to your nearest Tru-Test Group service agent.

 

Warranty Periods

Updated 29 May 2015

These are Tru-Test Group’s Warranty Periods under the Warranty Policy for the products described below.

Product Group International New Zealand USA / Canada
Indicators 2 Years 2 Years 2 Years
Load Cells 2 Years 2 Years 2 Years
Load Bars 2 Years 2 Years 2 Years
EID Readers 2 Years 2 Years 2 Years

 

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Automatic Waterer Warranty Policy

Product Warranty Terms and Conditions for Livestock Automatic Watering Products


Effective July 2017

Tru-Test, Inc.’s warranty obligations for Livestock Automatic Watering products manufactured by or for 
Tru-Test, Inc. are limited to the terms set out in this policy.

Tru-Test, Inc. warrants its products to be free of defective materials and workmanship for the periods outlined below. 

If a warranted defect occurs, please return the product along with proof of purchase to the place of purchase.  If Tru-Test Inc receives a valid claim within the Warranty Period, Tru-Test Inc will, at its option:

  • Repair the product at no charge, using new replacement parts. 
  • Exchange the product with a product that is new or has functionality equivalent to the original product; or
  • Refund the product’s original purchase price.


Warranty Period

The period of warranty (Warranty Period) begins at original date of purchase and runs for the following terms:

Base, Top and Float Reservoir Lid

  • Eight years against manufacturing defect.

  
Component Parts (floats, valves, bungs, fasteners)

  • One year against manufacturing defect.


Exclusions and Limitations

This warranty applies only to genuine Tru-Test products manufactured by or for Tru-Test, Inc.

The liability of Tru-Test, Inc. under this warranty is excluded to the extent that any defect has been caused or contributed to by:

a. Any accident, contamination, tampering, modification, wilful damage, improper storage, improper use or negligent act of, or by omission by, any person other than Tru-Test, Inc.; 
b. Improper installation of the unit, or deterioration of the base upon which it rests;
c. The use of the unit for any other purpose than providing a stationary source of water for livestock;
d. The use of the unit for any other purpose than for which it was intended;
e. The use of anything other than the original equipment or manufacturer’s parts;
f.  Any damage to the unit caused by storm, landslide, fire, lightning, earthquake, tornado or any other naturally occurring phenomenon;
g. Any damage to the unit caused by vermin or other pest, and any undermining of the base upon which the unit sits through any cause whatsoever;
h. This warranty specifically excludes the unit color, which may fade or change over time.

To the maximum extent permitted by law, this warranty is exclusive, personal to you, non-transferable, and in lieu of all other warranties, representations or conditions relating to this product (whether express or implied and whenever arising) whether originating by statute, law, trade, custom or otherwise.

The product warranty is only valid in the original country of purchase. Any claims made in another country may incur full repair costs at the owner’s expense.