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Product Servicing & Warranty

Product Servicing

For all product servicing enquiries, please contact your local Distributor.


Warranty Policy

Tru-Test Group’s warranty obligations for products manufactured by or for Tru-Test Limited (Tru-Test Group) are limited to the terms set out in this policy.

Warranty Coverage

Products manufactured by or for Tru-Test Group are warranted against faulty material and workmanship for a period from the date of purchase.

If a warranted defect occurs, return the product with proof of purchase to the place of purchase.

If Tru-Test Group receives a valid claim within the relevant Warranty Period, Tru-Test Group will, at its option:

  • repair the product at no charge, using new or refurbished replacement parts;
  • exchange the product with a product that is new or has functionality equivalent to the original product; or
  • refund the product's purchase price.

Exclusions and Limitations

This warranty applies only to genuine Tru-Test Group products manufactured by or for Tru-Test Group.

No responsibility is accepted for any accident or damage caused subsequent to any tampering with or modification to or misuse of this product, including (but not limited to) alterations made by anyone other than Tru-Test Group or its agents.

To the maximum extent permitted by law, this warranty is exclusive, personal to you and in lieu of all other warranties, representations or conditions relating to this product (whether express or implied and whenever arising) whether originating by statute, law, trade, custom or otherwise.

The product warranty is only valid in the original country of purchase. Any claims made in another country may incur full repair costs at the owner’s expense.

Obtaining service under this policy

For details on who to contact for repairs or replacements, refer to your nearest Tru-Test Group service agent.


Warranty Periods

Updated 29 May 2015

These are Tru-Test Group’s Warranty Periods under the Warranty Policy for the products described below.

Product Group International New Zealand USA / Canada
Indicators 2 Years 2 Years 2 Years
Load Cells 2 Years 2 Years 2 Years
Load Bars 2 Years 2 Years 2 Years
EID Readers 2 Years 2 Years 2 Years



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